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Refund and Returns Policy

Effective Date:01-01-2025

At Shyam Ji Tradex, customer satisfaction is our top priority. We are committed to ensuring that your shopping experience with us is seamless and satisfactory. This Refund Policy outlines the conditions under which refunds are processed for products purchased through our website www.shyamjitradex.com.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

  • The product delivered is damaged, defective, or incorrect.
  • The product does not match its description on the website.
  • The product is returned within the specified return window.

To be eligible for a refund, the product must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by the original invoice or proof of purchase.

2. Non-Refundable Items

Refunds are not available for the following items:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Customized or personalized products.
  • Items that show signs of use, wear, or tampering.
  • Products returned after the specified return window.

3. Refund Process

To initiate a refund, please follow these steps:

a. Submit a Request

  • Contact our customer service team at shyamjitradex@gmail.com or call us at +91 7376787571 within 3 days of receiving the product.
  • Provide the order number, product details, and reason for the refund request.

b. Return the Product

  • Once your refund request is approved, you will receive instructions on how to return the product.
  • Ensure the product is securely packaged to prevent damage during transit.

c. Inspection and Approval

  • Upon receiving the returned product, our team will inspect it to ensure it meets the refund eligibility criteria.
  • You will be notified of the approval or rejection of your refund request.

4. Refund Method

Approved refunds will be processed as follows:

  • For Online Payments: The amount will be credited to your original payment method within 7-10 business days.
  • For Cash on Delivery (COD) Payments: Refunds will be issued via bank transfer or store credit, as per your preference.

5. Shipping Charges

  • Shipping charges for the original order are non-refundable.
  • Customers are responsible for the cost of returning the product unless the return is due to our error (e.g., incorrect or defective product).

6. Cancellation Policy

  • Orders can be canceled before they are dispatched for a full refund.
  • Once the order is shipped, cancellation requests will not be accepted.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Shyam Ji Tradex
Adarsh Puram, Sitapur Road, Lucknow, Uttar Pradesh
Phone: +91 7376787571
Email: shyamjitradex@gmail.com
Website: www.shyamjitradex.com